If a transfer fails

A number of reasons can cause the transfer to fail: 

  • The transfer details were not set up correctly ;
  • The bank account has been blocked by the payment provider ;
  • The balance of the Clozen Wallet is insufficient (minimum transfer amount: CHF 1.00).

If any of these circumstances prevent you from successfully transferring your money, please contact us.

In case of cancellation of the transfer

If there is a problem with the registration of the bank details, the transfer will be automatically cancelled as they will not be recognized by the system.

Successfully transferring money

You have to re-enter your bank details ("My settings" > "My bank details") and then retry a transfer from your Clozen Wallet.

If a transfer is cancelled again, please contact your bank and provide them with details of previous cancellations.