Transaction cancelled before shipping ?
If an order has been cancelled and/or non-shipped (within 5 days) by the seller, the transaction will be cancelled.
Transaction cancelled after shipping !
Buyers on Clozen benefit from the Clozen Buyer Protection which covers them in the following cases:
- The item does not conform at all to the description in the listing ;
- The item was never delivered but was sent by Swiss Post using the prepaid label provided by Clozen ;
- The item was damaged during shipping ;
- The item is counterfeit.
After opening a dispute and an investigation by Clozen support, a transaction can be cancelled.
Please note :
- Try to find an agreement between members to avoid a negative automatic review by Clozen ;
- If an order has been cancelled, you can put the item or batch back on sale by clicking on "Relist".