Clozen Buyer Protection

In order to provide security and peace of mind to our members who want to purchase something, we charge a Clozen Buyer Protection fee added to the selling price of the item. This fee is applied as soon as the payment is made. It is made up of:

  • 5% of the price of the item.

In the event of an opening of a dispute, Clozen will do its best to resolve the following cases:

  • The item does not match the description given by the seller ;
  • The item is counterfeit ;
  • The package was lost during shipping ;
  • The package and the goods arrived damaged.

The Clozen Buyer Protection fee is applied to the original selling price of the item or batch.