How to ship a package / envelope on Clozen when you are a seller ?
Shipping costs
The shipping costs, always included in the total amount of the order, are paid by the buyers by default. However, sellers have the option of bearing these costs.
Swiss Post
To send your packages / envelopes, you must first print the prepaid Swiss Post label provided by Clozen when the order was placed by the buyer, and stick it visibly on the package / envelope.
Please note: The prepaid label corresponds to the package / envelope size you selected when listing your item.
If you have sold a batch of items, you have been asked to adjust the package / envelope size to ship the batch in question. In this case, the prepaid Swiss Post label provided to you corresponds to the size you indicated.
If the size of the package / envelope shipped exceeds the size originally indicated, you will be charged for the additional costs involved.
Shipping deadline
The item or the batch must be sent within 5 days following the order placed by the buyer.
Please note: Sending the package / envelope as soon as possible will limit any inconvenience caused by shipping.
The order will be cancelled if Clozen does not receive a tracking update within 5 days of the sale being completed.
Package / envelope tracking
On Clozen under "My sales", "My orders" and in your discussion thread, you will find all the information regarding the shipment of your package, including the tracking number. This tracking number can also be used on the Swiss Post website.
Important:
Although we are confident in the honesty and integrity of all members of the Clozen community, in the event of a dispute, the seller will be asked to provide filmed proof of packaging and shipping. The buyer will also be asked to provide a recording of the reception and unpacking of the package / envelope.
With regard to the recording of the shipment of a package / envelope, please make sure that you pay particular attention to the following:
- The item (or batch) inserted in the package / envelope ;
- Packaging finishes (adhesive roll, string, etc.) ;
- Visible and unblurred Swiss Post prepaid label ;
- Deposit at the Swiss Post counter with final sealing of the package at the counter for shipments over CHF 500.00.
With regard to the recording of the reception of a package / envelope, please make sure that you pay particular attention to the following:
- The entire unopened package / envelope ;
- Damaged parts ;
- Packaging finishes (adhesive roll, string, etc.) ;
- Visible and unblurred Swiss Post prepaid label ;
- Opening the package / envelope and showing the contents ;
- The item(s) that do not match the description given by the seller.