Information on the delivery methods

The Swiss Post

All shipments made through Clozen must be sent using the Swiss Post prepaid label provided to the seller following the transaction made by the buyer.

The transport costs related to the shipping of packages via Swiss Post are by default at the buyer's expense. It is during the summary of the order that the buyer is informed of the shipping costs which are automatically added to the total amount of the order, depending on the choice of the package format and the value of the shipment selected by the seller.

When a buyer wishes to purchase several items from a wardrobe, a batch will be created, which may require an adaptation of the package format and therefore the shipping price.

An additional insurance of CHF 2.00 will be added automatically to the shipping costs for any shipment with a value of more than CHF 500.00 with a coverage up to CHF 1’500.00 and of CHF 7.00 for any shipment with a value of more than CHF 1’500.00 with a coverage up to CHF 5’000.00. Any shipment with a value of CHF 500.00 or more must be sent in a minimum medium-sized package.

The costs related to this additional insurance will be displayed in the buyer's shopping cart during the order summary.

Good to know :

The seller can choose to bear the shipping costs.

Please note :

If the seller chooses a package size that is too small, Clozen will charge the buyer for the additional costs of sending the package. Clozen also reserves the right to suspend any user who is a repeat offender.