Make a video recording of all your packages / envelopes
Although we are confident in the honesty and integrity of all members of the Clozen community, in the event of a dispute, the seller will be asked to provide filmed proof of packaging and shipping. The buyer will also be asked to provide a recording of the reception and unpacking of the package / envelope.
With regard to the recording of the shipment of a package, please make sure that you pay particular attention to the following:
- The item (or batch) inserted in the package / envelope ;
- Packaging finishes (adhesive roll, string, etc.) ;
- Visible and unblurred Swiss Post prepaid label ;
- Deposit at the Swiss Post counter with final sealing of the package at the counter for shipments over CHF 500.00.
With regard to the recording of the reception of a package / envelope, please make sure that you pay particular attention to the following:
- The entire unopened package / envelope ;
- Damaged parts ;
- Packaging finishes (adhesive roll, string, etc.) ;
- Visible and unblurred Swiss Post prepaid label ;
- Opening the package / envelope and showing the contents ;
- The item(s) that do not match the description given by the seller.
Important:
In order to guarantee the protection of the affected party and possibly a refund, Clozen will need this proof to resolve the dispute.