Why do you need to send us an identity document?

Our goal is to achieve maximum security for Clozen members and to create a climate of trust. We therefore choose legitimate payment service providers who collect additional data about you and your company in order to implement the "Know Your Customer" (KYC) procedure.

What is the "Know Your Customer" (KYC) procedure?

In order to ensure that payments on Clozen comply with legal requirements and security standards for payments, financial service providers will carry out this user verification procedure.

No documents are saved in our system. They are sent directly to our payment service provider Lemonway, who will carry out the necessary checks in a secure way.

If you would like to find out how Lemonway handles data, please see their Privacy Policy.

In summary, we may ask you to confirm your identity when making a transaction or transferring money to a bank account, so that we can be sure that we are not dealing with a malicious person. This procedure allows us to validate the payment that is in progress and subsequent payments.

Regarding the verification of private sellers

For the verification of your identity, you can use the following documents (which are currently valid):

  • An identity card ;
  • A passport ;
  • A driving licence ;

  • A residence permit.

The picture or a copy of the document must be clear and show the whole front and back. The document must be currently valid. We will send you a message if the requirements are not met.


We will be forced to block your account immediately and permanently if you provide a false identity document.

You will be able to continue your activities on Clozen once your identity has been verified.

For further information, please contact the Clozen Support.

Verification of identity: legal obligations

Lemonway collects data and uses it as part of the "Know Your Customer" (KYC) procedure in accordance with the legal obligations. 

In order to enable Lemonway to comply with these obligations, Clozen has implemented the Lemonway API, a technical measure that allows you to send them a copy of your documents without leaving the Clozen platform.

This measure is mandatory in order to fulfil Clozen's legitimate interest in enabling payments on the platform by providing Lemonway with the information necessary to comply with its legal obligations.