I cannot log in to my account

Are you unable to log in to your account?

• If you tried to log in with your username, try with the email address you entered when you registered ;
• Make sure you are on the correct Clozen page ;
• If you have forgotten your password:

1. Click on "Log in" then on "Forgotten password" ;
2. Enter your email address and click on "Validate" ;
3. Click on "Reset my password" (in the email sent to you by the Clozen team) ;
4. You will be able to create a new password to access your Clozen account.

If you are still unable to log in:

• You may have to provide your identity document after contacting our team ;
• Your account may be blocked. If this is the case, please contact us for more information.