If a transfer fails
A number of reasons can cause the transfer to fail:
- The transfer details were not set up correctly ;
- The bank account has been blocked by the payment provider ;
- The balance of the Clozen Wallet is insufficient (minimum transfer amount: CHF 1.00).
If any of these circumstances prevent you from successfully transferring your money, please contact us.
In case of cancellation of the transfer
If there is a problem with the registration of the bank details, the transfer will be automatically cancelled as they will not be recognized by the system.
Successfully transferring money
You have to re-enter your bank details ("My settings" > "My bank details") and then retry a transfer from your Clozen Wallet.
If a transfer is cancelled again, please contact your bank and provide them with details of previous cancellations.