Money received in the Clozen wallet
A successful sale yields a revenue that appears in the seller's Clozen wallet.
The service provider temporarily stores the pending money until the transaction is finalized.
The transaction will be completed if:
- The buyer clicks on "All is OK" upon receipt of the order, or
- The buyer does not report any problem within 2 days of receiving the order.
Please note:
The amount available in your Clozen Wallet can only be transferred to a bank account after you have activated your Clozen Wallet. You will need to provide proof of identity (KYC) and a bank statement in order to activate it.
What is the benefit of the Clozen Wallet?
In order to guarantee a safe and secure shopping experience, Clozen has chosen to provide its members with a digital wallet that allows them to pay for their purchases in one click.
In the event of a valid dispute, Clozen will reimburse the buyer in his Clozen Wallet. However, it is also possible to reach an amicable agreement between members before escalating a problem to Clozen support.
Clozen can also charge the user's Clozen Wallet for adjustments related to shipping costs (chosen package too small, return, reshipment, etc.) for example.
Important:
Your contact information and the amount in your wallet are private, securely stored on Clozen and will not be disclosed to anyone.